Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Candle burn times can vary depending on environment candle is lit in and if wick is trimmed appropriately prior to burning.

Candle Burn Times

Large Glass Candle (clear and frosted, 220g) approx. 40-60hrs

Small Votive Candle, approx. 10hrs 

Frosting is the white stuff that appears on waxes that contain soy wax. Frosting is caused by crystallisation of the soy wax. Frosting only affects the visual aspect of the candle and not the burning capability. The quality of the candle is not affected. 

Moments Home Fragrances scented candles and wax melts are made with all-natural soy wax, braided cotton wicks, and scented oils.

All of our candles are hand-poured and hand-packaged by me, Margaret, in my workshop London.


Yes. For more information on bulk pricing and quantity price breaks, contact us.


All orders are tracked and insured, we advise customers to contact us 7 days after expected delivery date.

We also advise customers to contact delivery service to ensure delivery was not attempted. 

Orders are processed within 1-2 working days before dispatch, any changes that need to made should be carried out during this time. Changes can be made by contacting us via email: 

All orders will be processed within 1-2 working days.